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Twilio Competitors in the CPaaS World

Twilio Competitors and Their Specialties

Trusted by companies such as Airbnb, Uber and Netflix, Twilio is one of the most popular Communications Platform as a Service (CPaaS) providers. Twilio (and Twilio competitors) offer an Application Programming Interface (API) that you can use to add communications functionality to your applications to improve interactions with suppliers, partners and customers.

Communications platform as a service is a cloud-based delivery model that allows organizations to add real-time communications capabilities, such as voice, video and messaging, to business applications by deploying an application program interface (API).

It serves as an easy way for developers to integrate real-time communications on their existing applications without the need to build backend telecom infrastructure and interfaces. Take Uber for example. Before they used a CPaaS, their drivers and riders had no way of communicating with one another. Now they can text or call each other through the Uber app.

This article goes through 12 different Twilio competitors to help you choose the best CPaaS provider for your communications needs.

1. Twilio Competitor: Vonage

Vonage is a communications technology company that has enhanced its services to provide a superior customer experience. The company’s revenue and net income were $1.05 billion from $81 million in FY2018, making it one of Twilio’s top competitors in the industry. Vonage’s Adaptive Routing technology successfully secures timely rerouting of communications. Advanced encoding, smart splitting, messaging shortcodes, programmable phone numbers, dashboard analytics, local number IDs, and two-way messaging are among its essential standout features.

2. Twilio Competitor: Plivo

Plivo is a cloud-based API platform that allows businesses to programmatically send and receive text messages and phone calls. The company was founded in 2011, has offices in the United States, Europe, Asia, and South America, and serves customers in over 190 countries. Plivo’s SMS API enables businesses to send and receive text messages, track delivery, and scale their messaging programs. The company’s voice API allows businesses to make and receive phone calls, set up call forwarding, enable call recording, and build interactive voice applications.

3. Twilio Competitor: Infobip

Infobip is a global communications platform that provides telecommunications, cloud solutions, and mobile communications. The company’s CPaaS platform offers a wide range of products including A2P RCS, A2P SMS messaging, A2P voice, chat apps messaging, carrier billing, emailing, push notifications, app notification services, and number validation.

4. Twilio Competitor: RingCentral

RingCentral is a cloud-based business communications solution that offers a suite of products, including voice, video, SMS, fax, and team collaboration. RingCentral markets itself as the ideal cloud communications and collaboration solution for businesses of any size. Their all-in-one cloud phone system comes with team messaging, video conferencing, and a complete contact center. The company is headquartered in Belmont, California, and has offices in the United States, Canada, Europe, Asia Pacific, Latin America, and the Middle East.

5. Twilio Competitor: Gupshup

Gupshup is a cloud-based messaging platform that offers a suite of products, including SMS, voice, chat, and email. Over 50,000 developers use its services. It handles around five billion messages each month. Gupshup IP (GIP), a global messaging channel, improves business-consumer communication and enables dynamic experiences on any device. Gupshup is headquartered in Silicon Valley, California.

6. Twilio Competitor: Podium

Podium is a cloud-based customer engagement platform that helps businesses interact with their customers through text messaging. It has been ranked No. 100 on Deloitte’s Technology Fast 500™ in 2020. The company offers a suite of SMS, chat, and email products. Podium is headquartered in Lehi, Utah, and has offices across the United States and Europe.

7. Twilio Competitor: Bandwidth

Bandwidth is a cloud-based communications platform that has operations in over 60 countries and provides services in several significant economic areas throughout the world. Bandwidth acquired Voxbone, an enterprise cloud communications leader, from Vitruvian Partners for $527 million in October 2020, allowing it to connect its products and create a single software platform, network, and team. The acquisition gives them an advantage over Twilio that they didn’t have previously. The company is headquartered in Raleigh, North Carolina and has other offices across the United States and Canada.

8. Twilio Competitor: Telnyx

Telnyx is a cloud-based communications platform that provides top-quality communications services on a private IP network that spans the globe. They claim with this intelligent connectivity, people, devices, and applications can communicate more easily than ever. By controlling the network from start to finish, this CPaaS provider eliminates the need for intermediaries and provides enterprises with reliable routing and numbering options. Telnyx locations in the U.S. include Raleigh, North Carolina; Denver, Colorado; San Francisco, California; Austin, Texas; and Rochester, New York. It also has offices in the United Kingdom, Belgium, Ireland, Romania, and Singapore.

9. Twilio Competitor: Zipwhip

Zipwhip is a cloud-based customer engagement platform that helps businesses interact with their customers through text messaging. More than 35,000 companies use its business texting software and API platform to increase customer engagement and drive growth. Between 2016 and 2019, Zipwhip’s revenue grew by 408%. In 2018, Deloitte ranked it the 5th fastest-growing company in Washington State. Businesses can utilize the Zipwhip platform to communicate with customers using their landline, VoIP, and toll-free phone number, enhancing customer satisfaction and increasing sales. Zipwhip was established in 2007. Its headquarters are in Seattle, Washington.

10. Twilio Competitor: Sinch

Sinch is a cloud-based communications that provides a suite of SMS, chat, and voice products. The company operates in over 180 countries and serves more than 45,000 customers worldwide. In early 2021, Sinch acquired Inteliquent, owned by GTCR, a private equity firm. Sinch bought Inteliquent, a U.S.-based voice communications interconnection provider, for $1.14 billion. With this acquisition, Sinch has enhanced its ability to compete against Twilio in customer engagement. The company is headquartered in Stockholm, Sweden, with offices across Europe, Asia Pacific, Latin America, and North America.

11. Twilio Competitor: MessageBird

MessageBird is a cloud-based customer engagement platform that offers a suite of SMS, chat, and email products. MessageBird’s Flow Builder tool, for example, makes it simple to generate auto-replies, automate the execution of processes, and establish pipelines to avoid data silos. It includes features like caller ID, call insights, call transcription and recording, call transfer, text-to-speech, answering machine detection, etc. MessageBird is headquartered in Amsterdam, Netherlands, and has offices in the United Kingdom, Germany, France, and the United States.

12. Twilio Competitor: Signalmash

We at Signalmash are one of Twilio’s competitors. We pride ourselves in offering the necessary CPaaS functionality without all the fluff. Therefore, you pay for only what you need and not for things you don’t. Plus, we have 100 years combined telecom experience in building a solid communications infrastructure as well as amiable relationships in the industry. We offer reliable service and are able to keep costs down. In addition, we provide exemplary customer service. Our team is the best! 

Our CPaaS platform enables enterprises to connect voice and messaging solutions to their apps. We have a comprehensive set of tools that developers use to make communication channels work. The tools are easy to use and don’t require a lot of technical knowledge to deploy. Developers can incorporate communications functionality into their existing application including 2FA, delivery notifications, purchasing DIDs and more.

Conclusion

As the world of customer engagement and communications continues to evolve, so do the options available to businesses regarding CPaaS providers. While Twilio remains a leader in the space, companies should consider quality Twilio competitors when deciding on using a CPaaS. Each of these providers we’ve discussed offers a unique set of features and capabilities that businesses can leverage to interact with their customers in the most effective way possible.

If you are already using a CPaaS like Twilio, Plivo, Bandwidth or Telnyx and want to save up to 50%, we can help. Click here to schedule to speak with one of our experts.

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