Best UCaaS providers in 2024

Unified Communications as a Service (UCaaS) is one of the modern leaps, helping businesses transform and revolutionize their communication practices. UCaaS is a cloud-based solution that brings different modes of communication, including text, calls, and video conferencing, to a single place.

Several UCaaS providers are offering their solutions to businesses. However, it is often a challenge to pick the one that meets the needs of your business. In this article, we introduce some of the best UCaaS providers and their distinguishing features.

  1. Signalmash
  2. Zoom
  3. RingCentral
  4. Nextiva
  5. 8×8
  6. Webex by Cisco

1. Signalmash

Cost: Pay as you go

Signalmash emerges as a frontrunner in the realm of UCaaS platforms, offering businesses a robust suite of communication APIs designed to streamline operations and enhance customer engagement. With a focus on seamless integration capabilities, Signalmash empowers businesses to adapt and thrive in today’s dynamic digital landscape.

The key aspect of Signalmash is its unparalleled commitment to customer satisfaction and effortless integration. With a focus on providing lightning-fast customer support and offering meticulously documented APIs, Signalmash ensures that businesses can leverage its suite of communication tools with ease and efficiency, driving growth and success.

Signalmash homepage
Signalmash’s homepage

Some unique features of Signalmash include the following:

    • Diverse SMS capabilities like 10DLC, toll-free messaging, dedicated short codes, long message support, and assorted character sets for effective engagement.
    • Enhanced SIP infrastructure for seamless scalability, utilizing a global network for reliable communication expansion.
    • Voice API for PSTN calls, with bulk number provisioning and activation to streamline communication and ensure reliability.
    • SMS Routing Optimization which directs SMS messages based on network conditions and priority levels, bolstering reliability, particularly during peak usage periods.
    • Encrypted trunks that ensure secure voice communication with authentication protocols, mitigating risks of unauthorized access.
    • Global number pooling that helps in offering a diverse pool of global phone numbers guaranteeing uninterrupted service availability across various regions.

2. Zoom

Cost: Starting at USD 27 per month per user

Zoom has developed as a strong Unified Communications as a Service (UCaaS) provider over the last few years. Zoom initially started as a video-conferencing tool but has now developed into a comprehensive platform, integrating various communication tools such as messaging, file sharing, and voice calls.

One of the best aspects of Zoom is its scalability which allows organizations to adjust their communication needs. Zoom’s UCaaS offers robust features, and reliable communication, and ensures effective collaboration with the team, making it a good choice for modern organizations.

Zoom UCaaS
Zoom UCaaS

Some unique features of Zoom include the following.

    • Easy and user-friendly interface, making the platform familiar and simple to use.
    • Option to create and host webinars, along with audio and video meetings.
    • Unlimited phone calls and the ability to collaborate with teammates.
    • Live transcription and recording options allow easy access to notes and better accessibility.

3. RingCentral

Cost: Starting at USD 20 per month per user

RingCentral is another leading UCaaS provider, integrating voice, video, messaging, and team collaboration into a single cloud-based solution. RingCentral has been the leader in UCaaS services for over 5 years, making it one of the key players in the market.

One of the key aspects that sets RingCentral apart is its global presence and remarkable infrastructure. The global footprint of RingCentral allows businesses to connect with collaborators and clients in over 100 countries, providing a consistent experience worldwide.

RIngcentral UCaaS
RIngcentral UCaaS

Some unique features of RingCentral include the following.

  • Video conferencing and improved teamwork with RingCentral Glip, providing several functionalities such as file sharing, messaging, and collaboration.
  • Enabling the customers to collaborate with the help of a dedicated digital customer engagement platform.
  • The opportunity and affordance to create custom integrations and applications on top of the ones already provided by RingCentral gives more flexibility to the users.

4. Nextiva

Cost: Starting at USD 19 per month per user

Nextiva is one of the leading UCaaS providers in the market, offering a wide range of services such as audio and video calls, customer relationship management (CRM) solutions, and messaging. Nextiva is best known for its comprehensive communication suite that makes it easy for organizations to understand the trends and make data-driven decisions.

The important aspects of Nextiva include its focus on security, reliability, and customer satisfaction. The UCaaS platform provides personalized support along with unique features, making it a strong contender in the market.

Nextiva CPaaS
Nextiva CPaaS

Some unique features of Nextiva include the following.

  • Integration of all communication channels into a single interface with the help of the NextOS platform.
  • Understanding the communication patterns and trends with the help of AI analytics.
  • Integrations with several third-party apps, including CRM integrations and productivity tools.

5. 8×8

Cost: Starting at USD 24 per month per user

8×8 has been constantly rated as one of the best UCaaS providers over the years. With its reliable service and utility of multiple channels (including audio calls, emails, chats, and video conferencing) 8×8 ensures efficiency in a single platform. One of the best aspects of 8×8 is its consistent and personalized customer experience in all interactions.

Similar to other leading UCaaS platforms, 8×8 also offers integrations with several applications, such as Microsoft Teams, Salesforce, and many others.

8x8 UCaaS
8×8 UCaaS

Some of the most prominent features of 8×8 include the following.

  • Conversation insights with automatic transcription of communication can help in conducting important analyses.
  • Integration of AI into communication solutions by offering virtual agents that can help in automating tasks.
  • Visualization and categorization of important keywords that can help in highlighting customer and employee sentiments in an interaction.

6. Webex by Cisco

Cost: Starting at USD 25 per month per user

Webex is one of the most reliable platforms when it comes to UCaaS. With the trusted name of Cisco attached to it, Webex has quickly gained the trust of businesses. Many leading organizations are using this UCaaS provider, making Webex popular and earning the status of a leader from Gartner.

Webex comprehensively employs AI, making it a good choice for different businesses in the modern world. Several healthcare, financial, and public sector organizations are using Webex to better manage their internal and external communication.

Webex UCaaS
Webex UCaaS

Some of the distinguishing features of Webex are as follows.

  • Easy organization of web conferences and webinars, making it a popular choice for businesses relying on digital platforms.
  • Easy-to-use interface with familiar designs on different devices and platforms, making it an accessible UCaaS provider.
  • Smart dashboard in the form of a Control Hub to manage all devices and communication activities.


Unified Communications as a Service (UCaaS) platforms are becoming more and more popular these days. In fact, modern businesses need such platforms to manage their internal and external communications, bringing different channels to a single place.

However, with so many different options available in the market, it is important to be sure about the features that matter for your organization. Some of the most important ones are reliability, security, integrations, and a good user experience across different channels and platforms.

Signalmash offers such a solution where the needs of your employees, as well as customers, can be met in the best ways. With its expertise in managing different types of communication, from audio and video chat to messaging and customer relationship management, Signalmash provides the perfect modern solution for your business.

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