RCS Business Messaging in the U.S.: The Evolving Landscape
What Is RCS? RCS (Rich Communication Services) is a protocol designed to upgrade the traditional SMS…
CNAM vs. Branded Caller ID: Evolving Standards and Technologies Restoring Consumer Trust
Abstract: Caller ID solutions have been integral to modern telephony, enabling recipients to see who is…
Understanding the Federal Do Not Call (DNC) Registry: Compliance, TCPA, and the Role of Number Intelligence
Abstract: This article explores the United States’ Federal Do Not Call (DNC) Registry, detailing how it…
Understanding CPaaS Pricing: Why Transparency Matters
Navigating pricing in the North American Communications Platform as a Service (CPaaS) market can be surprisingly…
Redefining CPaaS Support: Beyond Basic Customer Service
The telecommunications industry has long struggled with providing adequate customer support. Many Communications Platform as a…
23 Ways to Effectively Use SMS with Customers
Using SMS with Customers Billions of people around the world use SMS as their preferred communications…
What Is meant by Know Your Customer (KYC) and why is it important?
Know Your Customer In the absence of official identification verification, several industries have adopted Know Your…