Feb 27, 2025 by Bertrams Lukstins Business, Communications, Customer Experience, Technology RCS Business Messaging in the U.S.: The Evolving Landscape What Is RCS? RCS (Rich Communication Services) is a protocol designed to upgrade the traditional SMS…
Feb 25, 2025 by Bertrams Lukstins Business, Customer Experience, Identity CNAM vs. Branded Caller ID: Evolving Standards and Technologies Restoring Consumer Trust Abstract: Caller ID solutions have been integral to modern telephony, enabling recipients to see who is…
Feb 25, 2025 by Bertrams Lukstins Business, Customer Experience, Technology Understanding the Federal Do Not Call (DNC) Registry: Compliance, TCPA, and the Role of Number Intelligence Abstract: This article explores the United States’ Federal Do Not Call (DNC) Registry, detailing how it…
Jan 11, 2025 by Bertrams Lukstins Business, Communications, Customer Experience Understanding CPaaS Pricing: Why Transparency Matters Navigating pricing in the North American Communications Platform as a Service (CPaaS) market can be surprisingly…
Jan 11, 2025 by Bertrams Lukstins Business, Communications, Customer Experience Redefining CPaaS Support: Beyond Basic Customer Service The telecommunications industry has long struggled with providing adequate customer support. Many Communications Platform as a…
Mar 15, 2022 by Bertrams Lukstins Customer Experience 23 Ways to Effectively Use SMS with Customers Using SMS with Customers Billions of people around the world use SMS as their preferred communications…
Feb 22, 2022 by Bertrams Lukstins Customer Experience What Is meant by Know Your Customer (KYC) and why is it important? Know Your Customer In the absence of official identification verification, several industries have adopted Know Your…