RCS Business Messaging in the U.S.: The Evolving Landscape
What Is RCS? RCS (Rich Communication Services) is a protocol designed to upgrade the traditional SMS…
Understanding Toll-Free Numbering in the United States: Management, Assignment, and Evolving Practices
Abstract: This article provides a comprehensive exploration of how toll-free numbers are managed, assigned, and utilized…
MMS and SMS
What is SMS? A Look at the Ubiquitous Text Messaging Technology (5) Short Message Service (SMS)…
Understanding U.S. Short Codes: Management, Assignment, and Evolving Use Cases
Abstract: U.S. short codes—five- to six-digit numbers used primarily for high-volume, application-to-person (A2P) messaging—play a vital…
Toll-Free Phone Numbers in the U.S. and Canada: A Comprehensive Guide
Introduction Toll-free phone numbers play a critical role in business communications, allowing customers to contact companies…
Toll-Free vs. Local Numbers for Marketing: Which Is Right for Your Business?
When businesses consider text messaging for marketing, they face an important choice: Should they use a…
Understanding CPaaS Pricing: Why Transparency Matters
Navigating pricing in the North American Communications Platform as a Service (CPaaS) market can be surprisingly…
Redefining CPaaS Support: Beyond Basic Customer Service
The telecommunications industry has long struggled with providing adequate customer support. Many Communications Platform as a…
Exploring the Versatility of CPaaS: Popular Use Cases Across Industries
Consider any sector, from healthcare to hospitality, retail, or logistics – they all rely on communication…
Top 6 CPaaS Providers You Must Know About in 2024
Communications Platform as a Service (CPaaS) enables businesses to use different communication tools to add customized…