RCS Business Messaging in the U.S.: The Evolving Landscape
What Is RCS? RCS (Rich Communication Services) is a protocol designed to upgrade the traditional SMS…
Understanding the Evolution of Branded Caller ID: From Fragmentation to Standardization
Understanding the Evolution of Branded Caller ID (BCID): From Fragmentation to Standardization Branded Caller ID services…
MMS and SMS
What is SMS? A Look at the Ubiquitous Text Messaging Technology (5) Short Message Service (SMS)…
Understanding U.S. Short Codes: Management, Assignment, and Evolving Use Cases
Abstract: U.S. short codes—five- to six-digit numbers used primarily for high-volume, application-to-person (A2P) messaging—play a vital…
CNAM vs. Branded Caller ID: Evolving Standards and Technologies Restoring Consumer Trust
Abstract: Caller ID solutions have been integral to modern telephony, enabling recipients to see who is…
Understanding the Federal Do Not Call (DNC) Registry: Compliance, TCPA, and the Role of Number Intelligence
Abstract: This article explores the United States’ Federal Do Not Call (DNC) Registry, detailing how it…
Toll-Free vs. Local Numbers for Marketing: Which Is Right for Your Business?
When businesses consider text messaging for marketing, they face an important choice: Should they use a…
Understanding CPaaS Pricing: Why Transparency Matters
Navigating pricing in the North American Communications Platform as a Service (CPaaS) market can be surprisingly…
Redefining CPaaS Support: Beyond Basic Customer Service
The telecommunications industry has long struggled with providing adequate customer support. Many Communications Platform as a…
Exploring the Versatility of CPaaS: Popular Use Cases Across Industries
Consider any sector, from healthcare to hospitality, retail, or logistics – they all rely on communication…