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Hi! We love our customers and want to take care of you quickly. Please browse through the FAQs to see if your question has already been answered.
We will need a copy of your current provider’s latest invoice that reflects the numbers that you wish you port. Upload it here: https://signalmash.com/tech-support
We will send you a letter of authorization that will permit us to initiate the porting process for your account.
In order to comply with Know Your Customer (KYC) rules and regulations, by default your account is limited to one call per second. To increase capacity, please complete the form below and we’ll see what we can do to help you.
It is currently the industry standard by all carriers to maintain DIDs for the first three months. After that, it turns into a monthly subscription as long as you desire to maintain that phone number.
Please visit https://signalmash.com/contact-us and select “Want to Be a Reseller” under the drop-down menu below. An Expert Masher will get back to you.
We are sorry that you want to deactivate your account.
Please fill out the electronic ticket below. It’s important to include the email address that you log into the Signalmash portal with. (There’s a field for that on the form.)
An Expert Masher will get back to you as soon as possible.
If you have owned your phone number for three months or more, you can do that from the Signalmash Portal. Log in and go to the Manage Numbers tab. Deselect the Auto Renew checkbox.
After following the steps above, the phone number will no longer be billed or active under your account on the next billing cycle.
Please complete the electronic ticket below. It’s important to include the email address that you log into the Signalmash portal with. (There’s a field for that on the form.)
Also, please upload a screenshot of the denied payment screen.
We currently do not accept PayPal payments.
Yes! You can find technical documentation at my.signalmash.com/knowledge.
Didn’t find the answer to your question?
Complete the form below and an Expert Masher will get back to you.
Please make sure to include as much information as possible in the message field so we can direct you to the appropriate Masher and get you what you are looking for quickly.