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tech support

Hi! We love our customers and want to take care of each and every one of you quickly. Please browse through the FAQs to see if your question has already been answered. 


We will need a copy of your current provider’s latest invoice that reflects the numbers that you wish you port. 

Open a support ticket by filling out the form below. Once a representative gets back to you, send them your latest invoice.

We will send you a letter of authorization that permits us to initiate the porting process for your account. 

In order to comply with Know Your Customer (KYC) rules and regulations, by default your account is limited to one call per second. To increase capacity, please complete the form below and we’ll see what we can do to help you.

It is currently the industry standard by all carriers to maintain DIDs for the first three months. After that, it turns into a monthly subscription as long as you desire to maintain that phone number.

We are deeply saddened that you choose to leave our awesome Universe but respect your decision. 

Please fill out the electronic ticket below. It’s important to include the email address that you log into the Signalmash portal with.

May your virtual journey continue elsewhere and lead you to where SMS and voice messages sparkle with joy. Remember, a merry customer is a loyal customer, and a clever message is worth a thousand clicks!

If you have owned your phone number for three months or more, you can do that from the Signalmash Portal. Log in and go to the Manage Numbers tab. Deselect the Auto Renew checkbox.

After following the steps above, the phone number will no longer be billed or active under your account on the next billing cycle.

Please complete the electronic ticket below. It’s important to include the email address that you log into the Signalmash portal with. 

Also, please upload a screenshot of the denied payment screen.

We haven’t added PayPal to our payment options for now, but hey, who knows? We might welcome it aboard in the future! Stay tuned for updates.

Yes! You can find technical documentation at my.signalmash.com/knowledge.

Didn’t find the answer to your question?

Complete the form below and an Expert Masher will get back to you shortly.

Select “Tech Support” as the reason for getting in touch. 

If your Signalmash login email address is different from your personal email address, please include it in the Message field along with a description of what you are experiencing. 

Keep Mashing!

Tech Support