SignalCaaS: Cloud Contact Center Solutions
CCaaS (Contact Center as a Service) empowers businesses to deliver exceptional customer support through a flexible, cloud-based platform. By centralizing communications across voice, chat, email, and social media, CCaaS helps teams respond faster, personalize interactions, and scale effortlessly. With built-in analytics, automation, and AI tools, it enhances both agent productivity and customer satisfaction—while reducing infrastructure costs and IT overhead.
Why Choose Our CCaaS Platform?
Endless Potential
Omni-channel routing with easy to configure phone numbers, greetings, menus and queues.
True Cloud Solution
Purposely built on the latest technology designed for cloud security and scalability with unlimited users, menus, queues and extensions.
Actionable Insights
Real-time and historical reporting. Silent monitor calls, coach or barge.
Simple Pricing
Scale up, scale down. No annual contract. No hidden fees.
Pricing
| Rate Schedule | Business User | Essentials License | Premium License | Ultimate License |
| Description | PBX Phone | ACD Voice | Omnichannel | Advanced Omnichannel |
| Per Named User, Per Month | $19.00 | $69.00 | $99.00 | $129.00 |
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| Voice |
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| Self-Provisioning |
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| Domestic & International Dialing |
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| Voicemail |
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| Conference Call |
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| Call Forwarding |
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| Virtual PBX |
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| Hunt Groups |
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| Call Recording |
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| ACD |
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| IVR |
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| Callbacks |
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| Contact Manager |
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| Queuing |
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| AI - Transcription |
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| AI - Summarization |
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| AI - Topic Detection |
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| AI - Sentiment |
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| AI - Smart Wrap-up |
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| Advance Routing Logic |
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| Schedule Follow-Ups |
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| Key Reports |
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| Build Your Own Reports and Visuals |
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| BYO Database |
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| Desktop Application |
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| Mobile Application |
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| Chat |
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| SMS/MMS |
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| Social Channels (Facebook Messenger, WhatsApp, etc.) |
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| Screen Recording |
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| Post-Interaction Survey |
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| Quality Management |
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| AI - Score Assist |
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| Dialer - Agentless |
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| Dialer - Preview |
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| Adapter to AI Chatbot, Workforce Management, CRM, and other third-parties |
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ACD features and benefits
| Feature | Description |
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Skills-Based Routing ACD |
Prioritize calls based on requirements you specify and deliver them to agents with relevant experience, such as knowledge of certain technologies or proficiency in a spoken language. Improve customer experience, reduce transfers, and increase first-call resolution. |
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Priority Routing, Competency Routing and Skills-Based Routing ACD |
Align your ACD to your business objectives and key success metrics by prioritizing calls based on criteria such as customer data, IVR outcomes, or time in queue. |
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Queue Callbacks ACD |
Remove customer dissatisfaction with long queue wait times. Enable customers to keep their place in queue and opt to receive an automated callback when their queue position arrives. |
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Auto-answer ON/OFF ACD |
Let agents select to automatically answer a new phone call immediately after the previous call ends. |
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Incoming call whisper ACD |
A custom prompt that gives notice about the context for the incoming call by announcing the queue name to the agent. This improves queue management for agents working across multiple queues. |
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Local and Toll-Free Phone Numbers ACD |
Provision a phone number in seconds, using our built-in API interface, or port your existing phone numbers. Customers can quickly and easily manage |
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Office Hours with global time zone support ACD |
Configure operating profiles to address "open" and "closed" routing for each channel. Choose between playing a closed message to callers, redirecting them to a different queue, or sending an automatedreply (for digital channels). |
Multichannel vs. Omnichannel: Side-by-Side Comparison
| Feature/Channel |
 Multichannel |
 Omnichannel |
| Customer Experience | Multiple channels, but disconnected. Customers repeat themselves across touchpoints. | Seamless experience across all channels. Context follows the customer everywhere. |
| Agent Experience | Agents use multiple tools with limited customer context. | Agents get a unified view of all interactions in one place. |
| Record Keeping | Data is siloed by channel, hard to track full history. | Centralized records with complete customer journey in real time. |
FAQ
What is CCaaS and how does it work?
CCaaS (Contact Center as a Service) is a cloud-based solution that enables businesses to manage customer interactions across multiple channels—such as voice, email, chat, and SMS—through a single platform. It eliminates the need for on-premise infrastructure, offering flexibility, scalability, and cost-efficiency. Our CCaaS platform connects agents with customers using intelligent routing, real-time analytics, and automation tools to streamline operations and improve customer experience.
How quickly can I get started with your CCaaS platform?
You can get up and running quickly—often within a few days. Our onboarding process is designed to be smooth and straightforward, with guided setup, support from our team, and documentation to help you configure users, channels, and integrations according to your business needs.
Can I integrate CCaaS with my existing CRM or business tools?
Yes, our CCaaS solution supports integration with popular CRMs like Salesforce, HubSpot, and Zoho, as well as business tools like Slack, Microsoft Teams, and more. We offer pre-built integrations and APIs to ensure seamless data syncing and workflow automation.
Is your CCaaS solution scalable for growing teams or seasonal needs?
Absolutely. Our platform is built to scale with your business. Whether you’re expanding your team, handling seasonal spikes, or launching new channels, you can easily add users, adjust capacity, and customize features on demand—without worrying about infrastructure or downtime.
Ready to start?
Start your journey with our cloud contact center solution today.
