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Signalmash Acceptable Use Policy

Definitions

“User” means any customer, end‑user, or other party using Signalmash services.

“Services” means all network, voice, messaging, API, platform, and related offerings provided by Signalmash.

“Content” means any text, voice, data, or media transmitted, stored, or processed via Signalmash Services.

“Violation” means any breach of this AUP.

“MNO” means a Mobile Network Operator (e.g., T‑Mobile, AT&T, Verizon).

Acceptable Use Policy

1. Scope

For purposes of this AUP, “Signalmash” includes Signalmash, its affiliates, successors, assigns, and third‑party service providers with whom it contracts. Each may enforce any or all provisions herein.

2. Monitoring & Enforcement

Signalmash may monitor any User’s Services usage at any time. We will report suspected illegal activities to law enforcement and cooperate with investigations.

2.1 AI‑Driven Content Review

  • We use AI/ML to analyze text‑message content in real time for suspicious, abusive, or fraudulent patterns.

  • We may sample voice calls to detect unapproved machine‑ or AI‑generated voices or scam behavior.

  • No user data from these processes will be shared with third parties except law enforcement when Signalmash, in its sole discretion, deems content harmful or illegal.

3. Free Speech & Platform Scope

Signalmash champions free speech but is not a peer‑to‑peer or social‑media platform. We serve business customers only and reserve the right to refuse or terminate service for any Violation.

4. Prohibited Uses

Users must comply with all applicable laws. The following are prohibited (illustrative, not exhaustive):
A. Transmitting or storing copyrighted material unlawfully.
B. Violating any law or governmental regulation, including national‑security‑sensitive data.
C. Sending or storing obscene, defamatory, hateful, or violent content.
D. Interfering with another User’s service.
E. Security testing without Signalmash’s written consent.
F. Distributing code that damages or overburdens systems.
G. Sending unsolicited bulk email (spam).
H. Fraudulent misrepresentations in calls or messages.
I. Unauthorized access to others’ systems.
J. Disrupting Internet, PSTN, or Signalmash networks.
K. Blacklist‑triggering activities not remedied within 48 hours of notice.
L. Use of viruses, worms, trojans, time bombs, or corrupted files.
M. Automated scraping or monitoring without permission.
N. Bypassing DRM or security tools.
O. Commercial resale or exploitation of Signalmash Services.
P. Systematic data harvesting or mining.
Q. Social engineering, phishing, smishing, or impersonation.

4.1 Carrier Non‑Compliance Fees

Users are responsible for passthrough fees imposed by MNOs:

  • T‑Mobile: Tier 1 (phishing, smishing): $2,000 USD/violation; Tier 2 (illegal content): $1,000 USD/violation; Tier 3 (SHAFT): $500 USD/violation.

  • AT&T: Unregistered 10DLC SMS: $0.01 USD/msg; Unregistered 10DLC MMS: $0.015 USD/msg.

  • Verizon: Reserves right to throttle or block non‑compliant traffic (no direct fees).

5. Remedies & Deposit Withholding

Signalmash may suspend, terminate, or seek legal remedies for any Violation.

5.1 TCPA Statute of Limitations

The TCPA’s private‑action statute of limitations is four years. Signalmash may charge Customers for any TCPA‑related Violation within that period (up to $500 per violation; $1,500 for willful violations).

5.2 Deposit Withholding

Signalmash may withhold or forfeit any portion of a User’s deposit or prepaid balance to cover fines, penalties, or costs incurred by Signalmash due to the User’s traffic or Content (including TCPA fines).

6. No Content‑Moderation Liability

Except as required by law, Signalmash does not pre‑filter lawful Content. Users assume all risk for accessing or using such Content.

7. Indemnification

Users indemnify and hold harmless Signalmash against all claims arising from their use of the Services.

8. Third‑Party Policies

Users must follow all usage and permission policies of any third‑party networks or platforms accessed via Signalmash.

9. Regulatory Compliance

Users are responsible for understanding and complying with these regulations and industry guidelines:

Carrier Messaging Policies:

10. State & Local Telemarketing Regulations. State & Local Telemarketing Regulations

Users must comply with applicable state and local telemarketing statutes, registries, and ordinances in addition to federal law.

10.1 State Do‑Not‑Call Registries

As of March 1, 2025, these states maintain their own Do Not Call registries (in addition to the National DNC Registry):

10.2 Local Municipal Telemarketing Ordinances

As of March 1, 2025, these major municipalities impose additional registration or conduct requirements:

Users must also comply with any applicable state or local telemarketing or “Do Not Call” laws. Many jurisdictions maintain additional rules, registries, licensing, or bond requirements; please consult the relevant State Attorney General’s office, Public Utilities Commission, or municipal code for authoritative guidance.

11. Amendment & Notice Process State & Local Telemarketing Regulations

11.1 State Do‑Not‑Call Registries

As of March 1, 2025, the following states maintain their own Do Not Call lists, which must be scrubbed in addition to the National DNC list:

  • Colorado

  • Florida

  • Indiana

  • Louisiana

  • Massachusetts

  • Mississippi

  • Missouri

  • Oklahoma

  • Pennsylvania

  • Tennessee

  • Texas

  • Wyoming (compliancepoint.com)

11.2 Local Municipal Telemarketing Ordinances

As of March 1, 2025, these major municipalities impose additional telemarketing registration or conduct requirements:

  • District of Columbia – Telephone fraud and telemarketing regulations under D.C. Code Title 22, Chapter 32, Subchapter III‑B (code.dccouncil.gov)

  • Chicago (IL) – Autodialer and prerecorded message restrictions, opt‑out disclosures under Chicago Municipal Code Chapter 4‑72 (cityclerk.lacity.org)

  • New York City (NY) – Registration and conduct rules under New York General Business Law § 399‑PP (emergingtech.sfgov.org)

Users must also comply with any applicable state or local telemarketing or “Do Not Call” laws. Many jurisdictions maintain additional rules, registries, licensing, or bond requirements; please consult the relevant State Attorney General’s office, Public Utilities Commission, or municipal code for authoritative guidance.

11. Amendment & Notice Process

Signalmash may amend this AUP at any time. We’ll post updates on our website and e‑mail registered contacts at least 30 days before changes take effect.

12. Audit & Inspection Rights

At Signalmash’s request, Users will provide logs, configurations, or other records to verify compliance with this AUP.

13. Data Retention & Deletion

We retain message logs, recordings, and metadata for a minimum of 90 days (or longer if required). Upon account closure, Users must request any data export; otherwise, data will be securely deleted per our schedule.

14. Privacy & Confidentiality

We safeguard User data per our Privacy Policy and Terms of Service.

15. Incident Response & Reporting

Suspect a breach or AUP Violation? E‑mail abuse@signalmash.com. We aim to acknowledge all reports within 24 hours and resolve confirmed issues per our SLA.

16. Escalation & Appeals

Dispute a suspension or termination? Appeal to legal@signalmash.com; we’ll respond within 5 business days.

17. Copyright Takedown Process

We honor valid DMCA notices. Send requests to legal@signalmash.com with:

  • Identification of the copyrighted work

  • Location of infringing material

  • Good‑faith statement and contact info

  • Signed declaration under penalty of perjury

18. Emergency Suspension

We may immediately suspend Services if there’s an imminent threat to network stability, fraud, or legal non‑compliance.

19. Customer Responsibilities

Users agree to:

  • Secure API keys and credentials

  • Promptly apply patches to connected on‑premise systems

  • Maintain current contact info with Signalmash

20. Severability & Waiver

If any provision is unenforceable, the remainder stays in effect. Failure to enforce any section does not waive future enforcement.

Contact Information

For full details, see our Terms of Service and Privacy Policy:
https://signalmash.com/terms-of-service/
https://signalmash.com/privacy-policy/

Acceptable Use Policy